Privacy Policy — Ice Casino NZ

1. Information We Collect

When you register at Ice Casino NZ, we collect personal information including your full name, date of birth, email address, postal address, phone number, and government-issued identification documents for KYC verification. We also collect financial information including payment method details, transaction history, deposit and withdrawal records. Technical data including IP addresses, browser type, device identifiers, and session data is collected automatically when you access our platform.

2. How We Use Your Data

Your personal data is used to: verify your identity and age (18+ requirement), process deposits and withdrawals, provide customer support, send promotional offers (with your consent), comply with anti-money laundering (AML) regulations, and fulfil our obligations under our Curaçao gaming licence. We use anonymised aggregate data for service improvement and analytics.

3. Data Sharing

We share your data only with: payment processors (for transaction completion), regulatory bodies (as required by law), KYC verification services (for identity checks), and fraud prevention services. We do not sell your personal data to third parties for marketing purposes.

4. Data Retention

We retain your account data for a minimum of 5 years following account closure, as required by our gaming licence and AML obligations. Transaction records are retained for 7 years for financial regulatory compliance.

5. Cookies

Our website uses essential cookies for session management, analytics cookies to understand usage patterns (with your consent), and marketing cookies to serve relevant promotions. You can manage cookie preferences in your browser settings.

6. Your Rights

You have the right to access your personal data, request corrections, request deletion (subject to legal retention requirements), opt out of marketing communications, and data portability. Contact our support team to exercise these rights.

7. Contact

For privacy-related queries, contact our Data Protection team via live chat or email at [email protected]. For responsible gambling support, visit Gambling Helpline NZ or NZ Ministry of Health.